Shipping policy
Shipping Policy — Arabian Collection
Last Updated: September 2026
At Arabian Collection, we are committed to delivering your orders safely and on time across India. Please read our shipping policy below for complete details.
1. Shipping Availability
We currently ship across India.
Orders are delivered to the shipping address provided by the customer during checkout. Please make sure your address, PIN code, phone number, and other delivery details are accurate.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive the available shipping/tracking information through your registered contact details.
3. Delivery Time
Estimated delivery time after dispatch is generally:
Metro Cities: 2–5 business days
Other Cities/Towns: 3–7 business days
Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on the courier service, location, weather, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Any promotional free-shipping offers will be subject to the terms mentioned during the promotion.
5. Tracking Your Order
After your order has been shipped, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information provided by the courier to check the status of your shipment.
6. Delayed Deliveries
Although we work with reliable logistics partners, delivery delays can sometimes occur because of:
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Weather conditions
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Public holidays
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Courier delays
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Incorrect or incomplete addresses
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Operational disruptions
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Remote-location delivery limitations
We will assist you in tracking delayed shipments, but we cannot guarantee delivery on a specific date unless explicitly stated.
7. Incorrect Address
Customers are responsible for providing a correct and complete shipping address.
If an order is returned to us because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for reshipping the order.
8. Damaged Packages
Please inspect your package when it arrives.
If the package appears visibly damaged or tampered with, please contact Arabian Collection customer support as soon as possible and provide photographs/videos of the package and the received products.
9. Undelivered or Lost Orders
If your order does not arrive within the expected delivery period, please contact us so we can coordinate with the courier and investigate the shipment status.
10. Contact Us
For shipping-related questions, order tracking, or delivery assistance, please contact us through the contact details provided on our website.
Arabian Collection
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Note: Delivery times are estimates and may vary depending on the destination and courier service. Arabian Collection is not responsible for delays caused by circumstances outside its reasonable control.